Ticket Office Agent Bonaire

Ticket Office Agent (Bonaire)

Company Overview:

Z Air is expanding its operations to better serve travelers across the ABC Islands and beyond. Our commitment to reliability, safety, and excellent service is at the heart of everything we do. To support this growth, we are seeking a dedicated and customer-focused Ticket Office Agent to join our team in Bonaire.

Job Description:

The Ticket Office Agent is responsible for providing professional and efficient customer service in the sale and reservation of airline tickets. In this role, you will assist passengers with bookings, rebookings, travel documentation, and general inquiries—ensuring a smooth and welcoming experience from the ground up.

You will be expected to handle multiple tasks accurately in a fast-paced environment, maintain up-to-date knowledge of Z Air’s policies and schedules, and process payments while upholding the company’s service standards.

Responsibilities:

• Assist passengers with reservations, ticket sales, rebookings, and refunds
• Provide information regarding flight schedules, fares, baggage policies, and travel requirements
• Issue and process electronic tickets using airline reservation systems
• Maintain accurate passenger records and daily sales reports
• Process payments via cash, credit cards, or vouchers
• Coordinate with airport staff on schedule changes and special assistance
• Handle inquiries or complaints professionally, escalating when necessary
• Ensure a clean, organized, and welcoming ticket office environment

Requirements:

• High school diploma or equivalent (required)
• Previous experience in customer service or travel industry (preferred)
• Familiarity with airline reservation/ticketing systems (an asset)
• Excellent verbal and written communication skills
• Strong multitasking, interpersonal, and problem-solving abilities
• Fluent in English; knowledge of Papiamentu, Dutch, or Spanish is a plus
• Willingness to work shifts, weekends, and holidays
• Basic computer and math skills
• Professional appearance and dependable attitude

Equal Opportunity Statement:

Z Air is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to Apply:

Interested applicants are invited to submit their CV and a brief motivation letter to: hr@flyzair.com
Location: Z Air Ticket Office, Bonaire