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Preguntas Frecuentes

Questions about tickets.

Can I cancel ticket online?

No, you can not cancel a ticket online, you need to contact one of our ticket offices or sent an email at and request to cancel the ticket

Can I cancel ticket free of charge?

No, it is not possible to cancel the ticket free of charge.
There is a cancelation fee. The cancelation fee is mentioned on your ticket

Do I need to cancel my flight before travel date?

Yes, you have to cancel you flight before departure otherwise, your ticket will be forfeit.

Can I change name on my ticket when partial used?

No, you can’t change name when ticket is partial used.
This is only possible before starting your journey.

Are tickets refundable?

Tickets are refundable.
But depending on the ticket fare.

Its mentioned on your ticket below each segment.

Can I change destination on my ticket?

Yes, you can change destination, paying penalty fee and fare different.